Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first veterinary appointment with us will make the process much more pleasant for both you and your pet.

Our Pet Care Philosophy

Eagle Ridge Veterinary Hospital's mission is to provide veterinary care for companion animals throughout the Sunshine Coast. Our hospital works with owners to provide a lifetime of healthcare for their pets. Our vets meet our patients' healthcare needs to the best of their abilities.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer PayBright and PetCard as financing options. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs urgent care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We primarily care for small domestic pets like cats and dogs. However, we also offer veterinary services to exotic pets like birds, small mammals and reptiles.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.